Shipping policy

Shipping Policy

Thank you for choosing our handcrafted items! Please review our shipping policy to understand the estimated time frames for order fulfillment and delivery.

Processing & Fulfillment Time:

  • In-stock items are typically prepared for shipping within 1-2 business days.
  • Out-of-stock items require approximately 1 week for fulfillment, as each piece is carefully crafted by our artisans in Ukraine.

Shipping Time

  • Standard Shipping to the USA/Canada: Estimated delivery is 2–4 weeks after fulfillment.
    • Average delivery time: 2 weeks.
    • Peak season delivery (e.g., December holidays): 3–4 weeks, as there may be delays during these periods.

Shipping to the United States

Each Ukrainian Doll is carefully prepared and shipped from Canada with attention to detail and protection.

Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days via Canada Post, with final delivery by USPS.

Customs & Import Fees

Orders valued under $800 USD enter the United States duty-free.

This means:

  • No tariffs
  • No import duties
  • No additional fees upon delivery

We complete all customs documentation with care to ensure a smooth and timely delivery experience.

Your doll will be thoughtfully packaged to arrive safely and beautifully, ready for display or gifting.

Tracking and Updates
Once your order ships, you will receive a tracking number to follow your package’s journey.

We appreciate your patience as we create and deliver your unique piece! If you have any questions, feel free to reach out to us.

FAQ:

Will I need to pay any customs fees?
No. Orders under $800 USD qualify for duty-free entry into the United States. In most cases, your package will arrive with no additional charges.

Where are the dolls shipped from?
All pieces are shipped from Canada.

How will my order be delivered?
We ship via Canada Post. Once your parcel enters the United States, it is delivered by USPS.

Will there be delays at customs?
Delays are uncommon. We provide clear and accurate documentation to help ensure smooth processing.

Is the value declared on the package?
Yes. We declare the full purchase value in accordance with shipping regulations.

Are these dolls handmade?
Each doll is individually transformed by hand in Canada. The traditional Ukrainian costume is carefully designed and created, making every piece unique.